CYNTHIA HILL-FRAZIER
cynthia.hillfrazier@yahoo.com
3910 Blackburn Ln #33 Burtonsville MD 20866 240-468-9030 (c)
 
QUALIFICATIONS SUMMARY:
My customer service skills are among the best, providing a menu of services in mobilizing volunteers: evaluating and organizing current volunteer services; developing and updating all volunteer training materials, recruiting and providing volunteer’s/staff training; developing information packets for all stakeholders professionals and nonprofessionals; developing all volunteer tracking and recording database activities, formsand materials.
Hosted Volunteer Service Day, coordinated all volunteer appreciation and recognition awards including ceremony activities; implemented volunteers' ethics and guidelines regulation including screen/background checkto ensure a successful volunteer retention program and designing a plan to connect the volunteer program to emergency preparedness/management services to increase services and grant funding opportunity.
I have strong capabilities in area such as a: self-starter, visionary, decision maker, team player, volunteer coordinator including tracking, training and recording volunteer activities, expert skills in customer service and marketing procedures, and charismatic personality with a unique ability to create a positive work environment.
Finally, my customer services skills are developed at the highest level professionalism with a unique level of compassion that has been many efforts of needs and services concerning health, volunteerism, disaster assistance, childhood cancer, elderly care, veterans employment, congregational services, and community activities.
 
WORK HISTORY:
5/08 – 8/18      Independent Contractor – Volunteer Manager College Park MD 20740
9/04 – 4/08      Federal Emergency Management Agency, (FEMA) Homeland Security –                                                   Human Resource Specialist Hyattsville MD 20780
8/02 - 8/04       Volunteer Program Development/ The Church Resource Center,                                         Inc. Silver Spring, MD 20910
4/00- 8/02        Congregation Outreach Coordinator and Volunteer Program Development:                                              ASSISST Caregivers Program, (Faith in Action model program)  Silver Spring.                                         MD   20910  
06/98 –  0ngoing Founder:   Candace and Friends Childhood Cancer Foundation College Park,                               MD 20780
          
 
                      EDUCATION/TRAINING & TECHNICAL SKILLS:
 
Prince Georges Community College, Major:  Marketing August 2009 – present
Emergency Management Institute & Federal Emergency Management Agency Training Center Certification in Emergency Management & Preparedness. (Federal employment security clearance).
National Cancer Institute, Rockville MD – NCI Cancer Information Specialist.
The Foundation Center, Washington DC – Non-profit and grant writing training classes.
Experienced and skilled in operating word processing equipment, including computers  and database systems; (NEMIS), Microsoft Office, Carefree database; User/support of database and design and development; and the Web base Internet including the social media.
VOLUNTEER/ACCOMPLISHMENT:
            Successfully recruited over 500 registered bone marrow donors from 1993 - 1999 for the National Bone Marrow Donor Program.
            Listed as an Everyday Hero for Childhood Cancer Month with the National Coalition of Cancer Survivorship, September 2003.
           Certificate of Appreciation Katrina Disaster - Maryland National Processing Service Center signed by Mark Milligan,Center Manager.